SIDEDOOR

Do you source retail or trade products?

I typically source a mix of both, depending on your budget and design needs. When the budget allows, I prioritize sourcing trade items from top-tier furniture manufacturers. Clients can conveniently purchase these exclusive trade pieces directly through our dedicated designer platform. I pride myself on granting our clients access to the finest designer furnishings with a streamlined, one-click checkout process.

Choosing to shop trade products offers several benefits, including reduced design fees, a transparent fixed-fee structure, and a seamless design and purchasing experience.

What's unique about your product sourcing?

Traditionally, "to-the-trade" items are sold exclusively to design professionals at wholesale prices, who then mark them up for their clients. I’m excited to offer you direct access to this exclusive trade furniture and decor, shipped right to you from the manufacturer! This means you get access to high-quality, designer-approved pieces without the typical intermediary. Additionally, I can usually pass along a discount.

Who is SideDoor?

SideDoor is my trusted trade partner. They are responsible for securing and fulfilling your order, managing all logistics, and providing excellent customer service. Their team is dedicated to ensuring a smooth experience. For any questions or concerns regarding delivery or damages, please contact SideDoor customer support directly.

What is your return and cancellation policy?

As trade-only items are shipped directly from the manufacturer, all sales are final. SideDoor is unable to process returns, cancellations, or exchanges, unless the product is damaged during transit.

To ensure your complete confidence in your purchase, I am happy to provide tear sheets, additional high-resolution images, and upholstery samples upon request.

Important: Please inspect all items immediately upon delivery. If a product is damaged, take clear photographs of both the packaging and the product, and contact SideDoor customer service within 48 hours. The SideDoor team will then arrange for a repair or for the manufacturer to send a replacement.

How will I know when my item(s) ship?

You will receive email communications from SideDoor keeping you updated on the progress of your order, including shipment notifications and tracking information. Most furniture deliveries are handled by a local freight carrier. This carrier will contact you directly to schedule a convenient delivery date once your furniture is ready.

What are the delivery options?

Threshold delivery is included in the pricing! This means your furniture will be delivered "To Your Door / Threshold." You can instruct the delivery personnel whether you'd like your order placed just inside your home or left on your doorstep.

Please note that threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging.

If you prefer or require more comprehensive service, White Glove delivery is available as an option at checkout for an additional charge. White Glove service includes packaging removal, light assembly, and placement of items in your desired room. I highly recommend upgrading to White Glove service for any large furniture items.

Are other sizes, finishes, or colors available?

Yes! If you're looking for a specific size or finish, please email me, and I will work to add it for you. I can also place orders for backordered items. If you see something you love from one of our past projects that isn't currently in our shop, please email us, and I can get it added with its estimated lead time. Additionally, I am always happy to provide extra photos, information, and upholstery samples for any piece upon request!